Role
Lead Designer
What is Deutsche?
AboutA collaboration portal for a Middle-East dental lab and the hundreds of dentists they serve — covering aligners, crowns, implants, bridges, veneers, retainers and nightguards in a single shared workspace.
The entire operation used to run on phone calls, WhatsApp threads and paper job sheets. Deutsche Portal replaces all of it — one place where the lab and the dentist work the same patient case from impression to final fit.
The Problem
PainAn aligner case is a multi-month treatment — ten to fifteen steps, each one moving specific teeth — and the lab was coordinating all of it across hundreds of dentists with no shared system.
When a tooth wasn't tracking, fixing it meant a phone call, a voice note and a guess at which step to update. Past-due cases slipped because no one could see the full backlog. Dentists never knew where their cases stood.
The Solution
One Portal · Two AudiencesOne shared timeline per patient. The lab gets an operations cockpit; the dentist gets a clean order experience — and both look at the same order, all the way through.
Every order moves through explicit states — Treatment Details → 3D Design → Presentation → Production → Shipment → Completed — with a real-time dentist conversation and a separate internal lab thread on the same case. For aligners, dentists can request tooth-level alterations that land directly on the right step in the lab's queue.
My Role
Lead DesignerLed the design team end to end — from running the client and dentist interviews to handing the build over to engineering.
The Approach
Process · 04 StagesA deliberate four-stage process: research, structure, design, ship.
01
Stage 01
Research
Client kickoffs, one-on-one dentist interviews, and shadowing the lab floor. The per-tooth alteration requirement surfaced here.
02
Stage 02
Flows & Wireframes
Translated interview notes into core flows and greyscale proofs, then walked dentists and lab operators back through them for feedback.
03
Stage 03
Hi-Fi & Prototypes
Built the visual system, applied it across every screen, and ran weekly clickable-prototype reviews with the client until sign-off.
04
Stage 04
Handover
Specced the design system for engineering and stayed on through QA until the shipped product matched what the dentists asked for.
Core Modules
Modules · 04 KeyEvery part of the portal is built around the same shared order.
01 / Dashboard
Operations cockpit
Past-due, due-today and backlog at a glance, plus revenue by service, top products, payments and dentist activations.
02 / Orders
Stage-by-stage detail
Treatment details, 3D design files, presentation approval, and a real-time dentist conversation alongside an internal lab thread.
03 / In Production
Lab queue with real states
In Progress, 3D Design, Do Over, In Shipment, Completed and Cancelled — straight from how the lab actually works.
04 / Clinic & Billing
Onboarding to payout
New / existing clinic flows, dentist activations with per-service pricing, and a clinic page with active orders, payouts and transactions.
Selected Screens
Screens · 08A walk through the portal — dashboard, the order detail with the lab ↔ dentist conversation, the production queue, and the onboarding flows.
01 — DashboardOperations cockpit
02 — Order DetailTreatment + chat
03 — 3D DesignUpper / lower arch CAD
04 — In ProductionLab queue states
05 — Add DentistNew / existing clinic
06 — PricingPer-service price book
07 — Clinic DetailActive orders · payouts
08 — Manual OrderPatient · teeth · impression
The Impact
After Rollout3×
Faster order turnaroundImpression → first delivery
−40%
Fewer aligner revisionsTooth-level fixes on the right step
+60%
Dentist satisfactionvs. WhatsApp baseline
2.4×
Active dentist accountsFirst 6 months